Start with the assessment and responsibility
Ask who will inspect the property, which areas the assessment includes and whether there is a charge. Describe when you noticed the water, whether the source has been stopped and what you can observe from a safe location. A phone conversation cannot establish contamination, concealed moisture or a complete repair scope. Keep plumbing or roof source repair, water removal, drying and reconstruction responsibilities separate so you know which business is accountable for each part.
Compare written scopes rather than headline prices
Request an estimate identifying the rooms and materials involved, proposed extraction or drying, equipment, monitoring and any removal. Ask what is excluded, including contents handling, specialist work and reconstruction. Two prices may describe different work. Establish how additional affected areas or longer equipment use will be documented and authorized; ask how final charges will be calculated if the initial scope is provisional.
Check the business and project communication
Confirm the business identity, appropriate qualifications and insurance for the proposed work, and request relevant references. Ask who will update you, how often progress is discussed and whom to contact about access, noise or equipment concerns. Do not treat a website image, referral or general service description as proof that a particular contractor has assessed your home. Read the work authorization and payment terms before agreeing.
Set the repair handoff and keep records
Ask what evidence supports drying completion and what condition is expected before another trade closes walls or installs finishes. Discuss disposal, cleanup and any temporary access restrictions. Keep the signed scope, change approvals, progress records, invoices and safely taken photographs together. Your insurer determines coverage under the policy; provider estimates or a referral do not establish payment or eliminate your responsibility for charges.
Prepare the relevant assessment.
Describe affected rooms, visible materials, access restrictions and the known water source; ask about assessment charges before arranging a visit.
Read the relevant service scope →
Call (833) 628-1561 for a QuoteReferences: EPA flooded-home guidance · FTC contractor-selection guidance.